We recently identified an issue involving ERAs generated between Saturday, December 10, 2016 to Wednesday, December 14, 2016. Therabill experienced processing issues that caused CPT codes not to show on select ERAs.
We have corrected this issue, but there are steps we need you to take to correct the affected ERAs. We have disabled the “Apply payments and adjustments” button. Instead, we suggest pulling the original EOBs and applying payments manually for the affected ERAs. This will ensure posting accuracy.
Please follow these instructions:
1. Locate affected ERA(s).
On the top navigation panel in Therabill, hover on "Filing" and then click on "EOBS/ERA".
Set date range to filter to affected range. If you have the check number available, you can copy and paste the check number into "Check Number" field.
The ERA line item(s) will pull up. Click the blue dollar sign icon () to the right to view the ERA. If the ERA is affected by the processing issue, this statement will appear at the bottom of the ERA window:
2. Pull the original EOB from the payer's web portal (or request from the payer by calling the insurance company) for the remittance.
Once you locate the affected ERA, pull the original EOB from the payer's web portal, or request from the payer via phone is web portal is unavailable, for the remittance.
3. Apply payments manually using the EOB.
The payments can now be manually posted. Click Payments on the top navigation bar of Therabill.
On the Payment Screen, select the appropriate option to start posting the payment:
Ins Pmts w/COB: Use this for any Medicare EOBs, or any primary insurance EOBS that will need to be sent to a secondary payer electronically.
Ins Pmts: Use for primary insurance EOBs or most other EOBs.