If you indicate on your claim that the claim was the result of an injury from an Auto accident, then you must indicate a state. The state must be a valid 2 letter state abbreviation.
To add or edit the state abbreviation in Therabill, follow these instructions.
- Open up the edit client form. If you are on the claim error page, simply click the edit icon next to the clients name on the error page. Otherwise, you can open up the edit client form by clicking Clients in the top navigation bar of Therabill, finding the client in your client list, and then clicking the edit icon associated with that client.
- At the top right of the edit client form, click the Advanced tab.
- On the advanced page, next to the place where you mark Yes for Auto Accident, there is a text box for the state. Enter the valid 2 letter state abbreviation into that state textbox (see image to the right, circled in red).
- Remember to click the Save button to save the changes to the client.