NOTE: If you receive this error, you may also want to check the Zip code that you have on file for the patient.
This occurs when either the Zip code that you have entered is invalid or does not match the state that you provided. You can edit the Zip code for the insured from the edit insurance card form in Therabill. You can get to the edit insurance card form by clicking the edit icon next to the insurance card on the bottom right hand side of the edit client form (see image to the right).
From the error page: If you are on the claim error page in Therabill, you can quickly open up the edit insurance card form by clicking the edit icon next to the insurance card on the right hand side of the page.
Once you have made the changes (and saved), you can then click the Resubmit Electronically button at the top of the claim error page.
- Value of element N403 is incorrect. Expected value for ZIP Code is 9 digits. Segment N4 is defined in the guideline at position 2700.