The insurance company is indicating that there should not be a group, plan, or program name on the claim. You will need to edit the clients insurance card in Therabill to remove the value that you have entered in the Plan/Program field.
If you are on the error page in Therabill, you can click the edit icon next to the insurance card on the right hand side of the page to quickly edit the insurance card. Once you have saved your changes, you can then click the Resubmit Electronically button at the top of the error page.
- Subscriber group or policy number (loop 2000B, SBR03) must not be present.