The rejection from the payer is referencing Loop 2300 Segment REF02 - 127 which is the payer claim control number. In Therabill, this number is entered, as the control number, when you do a corrected claim. For instructions on corrected claims, please see: Filing a corrected claim in Therabill.
The payer is saying that the control number that you entered is not valid.
Things to try..
- It may be that you actually do not need to send a corrected claim. It could be that you just need to resubmit the claim. If you would like to resubmit the claim, from the EDI rejection page in Therabill, click the Resubmit Electronically page in Therabill.
- If you call the payer and get the control number, you can try submitting another corrected claim from your filing cabinet using the new control number. For instructions on filing a corrected claim, please see: Corrected Claim in Therabill.