We tend to see this error message come back on a Delayed Payer Report.
Sometimes the insurance companies send back these "blanket" error messages where they do not specifically mention what is missing or invalid. When this happens, you should double check everything that you have entered for both the patient and the insured.
- From the error page in Therabill, you can click the edit icon next to the insurance card to view / edit the insured's information.
- From the error page in Therabill, you can click the edit icon next to the client name to view / edit the patient information.