I recently started seeing two people that have Meridian, which is a brand new name for Health Plan of Michigan. Since they both show up in Therabill, I was just wondering if you could help me figure out which one to use.
Unfortunately, there is no way for Therabill to know which one you should be submitting to. Sometimes, on the insurance card that you received from your client, the payer ID will be listed (sometimes in the small print). It may be shown as "Payer ID" or "EDI ID", or some kind of combination (i.e. EDI Payer ID).
If it is not on the insurance card, then you would have to call the insurance company to find out exactly which one they want you to submit to. Just tell the agent that you are wanting to submit electronically to them and you need to know the payer ID to submit to.
Once you have the payer ID, you can then search Therabill's insurance list by that payer ID.
If the payer ID is not shown in Therabill, e-mail firstname.lastname@example.org with the insurance company name, their phone number (if you have it) and the payer ID that they gave you. Therabill will make every effort to get the insurance company added to our insurance list.