The charge amount is the amount that you are charging for that service code. This is the amount that will go on the insurance claim form in Box 24f as the charge amount. This is also the amount that your actual AR will increase by within Therabill.
Different payers pay differently for a service, should my charge reflect how much they will pay?
No. Your charge or fee for a service should be consistent across all payers. You should not charge different insurance companies different amounts for the same service. If you are contracted with an insurance company, then when they adjudicate your claim, they will make an adjustment (a contracted rate adjustment) and only pay you the amount that they reimburse for that service. You will then post this adjustment when you receive an Explanation of Benefits (EOB) or an Electronic Remittance Advice (ERA). When you post the adjustment, the balance due to the patient (within Therabill) will be decreased to the contracted rate.
How can I record how much I expect to receive?
On the add/edit session form, there is a text box labeled Expected. In the expected textbox, you can enter how much you expect to receive. The expected amount does not go out on the claim form. The expected amount can be used to give you a more realistic look at your A/R. For more information about the expected rates, please see: Expected Rates and Contracted Rates in Therabill. For an example of the difference between the charge amount and the expected rate, please see: What is the difference between the charge amount and the expected amount?