If you are no longer using Therabill, canceling your Therabill account is as simple as not paying your monthly invoice. Basically, you are never obligated to pay any invoice that you may receive from Therabill, if you no longer intend to use Therabill. Therefore, if you no longer intend to use Therabill, simply do not pay us. If you have a recurring credit card payment set up, make sure you remove it (see below).
IMPORTANT NOTE: Therabill is Software as a Service (SaaS). As with any subscription service, it is up to you to cancel your subscription at the time that you want the subscription to be cancelled. Therabill does not retro-actively cancel your account and therefore, does not offer refunds for past months.
IMPORTANT NOTE: After cancellation and deletion of your Therabill account if you decide to come back to Therabill in the future then you will need to create a new Therabill account and this new account will be subject to current pricing at the time you create the new account. For current pricing, please see our Therabill Pricing page.
Here is an overview of the entire process. This should give you an idea of what to expect when you are canceling your account.
Your invoice is created and sent to you.
Your invoice is created and sent to you 14 days prior to the due date of the invoice. This invoice is a bill for the next 30 days after the due date of the invoice.
At this time, if you know that you will not be paying the invoice, you will want to make sure you make a backup of all of your client, schedule, and insurance claims that you have stored in Therabill.
Backing up your information
If you are no longer a paid member of Therabill, eventually, Therabill will permanently delete all of your account information. Deletion of your account information is a good security feature. We are sure you do not want Therabill holding on to all of your protected health information indefinitely and at the same time Therabill does not want to take the liability of holding on to non-members protected health information. You will want to back up your information to your computer prior to the due date (when you will not be making payment). You can make these back-ups by clicking Admin in the top navigation bar and then clicking Back-ups in the sub-navigation bar.
I want Therabill to keep my information on the Therabill server
As mentioned, Therabill cannot take the liability of storing protected health information for non-members. If you no longer want to use Therabill for your practice management and billing software, but you want to continue storing and accessing your information by logging into Therabill, then you will need to e-mail email@example.com and ask to be put on the Storage Only plan. This plan will only cost you $19.95 per month. Therabill will hold onto your information and you can continue to log into Therabill to access your information. However, you will no longer be able to create any claims or client statements.
Remove your recurring credit card information
IMPORTANT: If you have a recurring credit card on file and you do not want to pay your next invoice, then it is your responsibility to remove your recurring credit card information. Therabill staff can not view / edit your credit card information. You must do this. If you do NOT remove your recurring credit card information, then it WILL be charged on the next due date. Here is how you can remove your recurring credit card information.
- Click Admin in the top navigation bar of Therabill.
- You will now be at your Member Info page. At the top of the Member Info page, click the Recurring Payment button.
- You will now see the credit card information you have entered for your recurring payment. To remove your credit card, click the Remove Card Info button at the bottom of the form.
- Afterwards, you may want to navigate away from the page and come back to it just to make sure your information was properly removed.
You do not pay your invoice on the due date.
If payment is not received on the due date, your account goes 'inactive'. Once your account goes inactive, you will not be able to log into Therabill without paying your balance due. This is why it is very important that you get a backup of your information If you attempt to log into Therabill, you will be re-directed to a page asking you for payment.
IMPORTANT: Therabill is subscription based. It is not a "pay for only the months that you use it" type service. If you do want to start using Therabill again, you will need to pay for previous months that you did not pay.
The next 2 months (for members outside of no obligation trial)
You may still receive e-mails and invoices from Therabill. This is normal. If your intention is to no longer use Therabill and you are okay with Therabill permanently deleting your information, then you can safely ignore all e-mails and invoices from Therabill. They will eventually go away when your account is permanently deleted.
At this point, if you decide to come back to Therabill, you will need to pay the full balance due on your account plus a $30.00 account restoration fee.
Permanent deletion of your account
Eventually, if payment is not made, your account will be permanently deleted. When permanent deletion occurs depends on how long you were a member. If it is your first month (you were in your no obligation trial), then Therabill will delete your account approximately 10 days after your no obligation trial has expired. If you have made previous payments (you are outside of your no obligation trial) in the past, then your account will be permanently deleted approximately 70 days after you stopped making payment.
During the time leading up to permanent deletion, you will receive some e-mails from Therabill warning you of the upcoming deletion. If you do not want your account permanently deleted, you must contact firstname.lastname@example.org immediately to stop the process. If you do not stop this process, then your account will be permanently wiped clean from the Therabill server. Once this happens, there will be no way to retrieve your information. Also, at this time, your balance due to Therabill will be $0.00 and you will stop receiving invoices and e-mails from Therabill.