Therabill allows you to send out faxes from your Therabill account, however, this does not mean that you have your own fax number at Therabill. For this reason, you cannot receive faxes in the same way that you can send them out. If you would like to have faxes sent to you delivered directly to your Therabill account, then you will need to have a fax to e-mail service.
A fax to e-mail service will assign you a fax number. You will then use the fax number they assign you as your own fax number. When someone sends you a fax to that fax number, the fax to e-mail service turns the fax in to a PDF document and e-mails it to an e-mail address that you supply.
How to get the faxes delivered to you in Therabill
Have your fax to e-mail service send the PDF to the e-mail address <userID>@therabill.com, where <userID> is your Therabill accounts main login username. NOTE: This is not "provider portal" or "user account" usernames/userID's. This must be the userID created when you created your Therabill account.
When Therabill receives an e-mail with an attachment, it will then strip out the attachment and post it to the Therabill account. You can find all files received under Filing -> Attachments in Therabill.
IMPORTANT: For security purposes, Therabill will only allow certain file types as attachments. Please make sure that your fax to e-mail service sends the attachment as a PDF file.
Can Therabill recommend any Fax to E-mail services?
Sorry, Therabill has not done any reviews on the e-mail to fax service that are available. We cannot recommend any e-mail to fax services.
Can Therabill help me get my Fax to E-mail service set up?
Sorry, Therabill cannot help you set up a fax to e-mail service nor can we offer any support on those services. You will need to contact the fax to e-mail service provider that you choose for help with set up and for support with their service.