The Therabill Message Center allows you to send messages between providers, user accounts, and clients (if you have the Client Portal Add-on) within Therabill. This will provide your clinic with a secure way to exchange information between your staff members without the need for email or other type of messaging. In order to send a message to one of your providers, you must have given them login credentials to the provider portal. To have an email notification sent to the recipient when a new message has been received, you will need to turn on the alert by going to Admin->Defaults/Settings->Notifications (see image below) and clicking the box next to Send e-mail to recipient when Message is received. This will alert the recipient that they have a new message in the Message Center, provided that they have an email address entered into their account.
To access the Message Center simply click on the message icon in the Shortcuts Toolbar on the left hand side of the browser window (see image to left). Once inside the message center, you have two options:
- Compose a New Message: To compose a new message, simply click on Compose New Message on the upper right hand side of the Message Center. You can then choose which type of Therabill account you would like to send the message to: All Types, Providers, Office Staff, or Clients (see image to the right). You will only be able to send messages to clients if you have activated the Client Portal for your account. From there you will place a check in the box for each person that you would like to be included in the message. After typing your message you will press Send Message to transmit it to the recipients. Anyone that you send a message to will receive an email from your clinic alerting them that they have a message waiting for them in their portal, if they have an email on file within Therabill.
- Read/Reply to an Existing Message: If you have a new unread message you will see a notification right below the Reports section of the Main Navigation Bar (see image to the right). Also, any message with unread replies will show as black in the Message Center. Once all replies have been read the message will turn gray (see image 1 below). You can go into any message and read all of the replies by simply clicking within box for that specific message (see image 2 below).
Note: At this time you are unable to delete messages from the Message Center.