If you are using authorization watch, then Therabill is automatically assigning your sessions to an authorization whenever you create an insurance claim to the insurance company that the authorization is associated with. Once an authorization is assigned to a particular session, it sticks with that session. That way, if you ever have to resubmit the session in the future, it does re-use the authorization or use up a different authorization.
How to remove an authorization assigned to a session
If a session as been assigned to an authorization and you need to remove that 'assignment' then you can follow these steps to remove the authorization from the session.
- Put your mouse over Billing in the top green navigation bar.
- In the drop down menu, choose Insurance List
- You will now see a list of insurance companies that you have included on insurance cards in Therabill. Find the insurance company of the authorization that the session is assigned to and click the Info & Settings link associated with it.
- The manage insurance company form will now open. At the top right, click the Authorizations tab.
You will now be on a page where you can find any authorization from this insurance company (see image to the right, top). Use the filters across the top to help you find the authorization that the session is assigned to. If the authorization is currently expired or has no expiration date assigned, then make sure you click the View Expired option at the top right. Once you have located the session, click the view icon (the magnifying glass) to see all of the sessions currently associated with that authorization. You should now see a list of all sessions associated with that authorization (see image to the right, bottom).
In the list of sessions that are assigned to that authorization, find the session that you would like to remove from the authorization. To remove the session from the authorization, click the trash can icon associated with the session. The session is now removed from the authorization. The next time you bill out that session, it will be re-assigned to an authorization.