The system creates the CMS-1500 as a PDF to the exact dimensions of the claim form. If you are printing the No Line format onto a CMS-1500 claim form and it is not lining up properly, you will need to adjust your printer settings.
Note: There are no print settings within the application. WebPT Support is unable to help you align your printer, but common workarounds are listed below.
When a document is printed and the printer dialog box appears, this is your printer's software driver. As every printer is different, it is impossible to list all possible solutions to this issue.
Common items you will want to look for include:
- Gutter Margin/Padding
Scaling is the ability to change the dimensions of the of a document. You will want to ensure that Fit to Page is unchecked or that the scaling is set to 100% in the printer dialogue box.
Gutter Margin/Padding is a translation of the printed document in the up/down or left/right direction. When you first start printing claims to CMS-1500 paper, you will most likely have to adjust the margins within your printer dialog box. It is very common for printers to have their own defaults for this setting.
It may take several tries in order to align the settings correctly. When you have successfully aligned your printer, look for an option to save your settings.
Note: If you are unable to get your printer aligned accordingly, you may want to reach out to an IT company for assistance.