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Therabill Support Specialist

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Activity overview

Latest activity by Therabill Support Specialist
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    Therabill Support Specialist created an article,

    Therabill Ideal Setup

    As a cloud-based application, Therabill is accessible with most internet browsers on web-enabled devices. There are some devices that are more compatible than others, so your experience may vary de...

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    Therabill Support Specialist created an article,

    Provider Setup (Standalone) - Accounts Created On/After 10/3/2019

    Important: If your account was created before October 3, 2019, see: Provider Setup (Standalone). This article provides an overview and some general instructions for how to complete setup actions in...

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    Therabill Support Specialist created an article,

    Claims Invoiced to Office Ally 9/1-9/4/2019

    If you attempted to invoice one or more claims to an Office Ally payer from your account between 9/1-9/4/2019, these claims did not transmit to the clearinghouse and will require action on your par...

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    Therabill Support Specialist created an article,

    Clearinghouse Upgrade FAQ

    What’s happening? Therabill, WebPT’s billing software, currently uses Office Ally as our main clearinghouse for processing Member claims. (A clearinghouse is a company that functions as an intermed...

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    Therabill Support Specialist created an article,

    Useful Blog Posts About Billing

    Many of our Therabill users have never performed insurance billing. Luckily, we have dozens of billers at WebPT/Therabill with years of experience. While we are unable to inform you how to correctl...

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    Therabill Support Specialist created an article,

    Remap Insurance Cards

    Since March, we have been in the process of switching all payers in our database to utilize the Availity clearinghouse. As we near the end of this project, there are still several Therabill account...

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    Therabill Support Specialist created an article,

    Blue Cross/Blue Shield Plan Type Update

       Important: If you are currently billing a BCBS payer successfully without the Blue Cross/Blue Shield plan type, we recommend that you keep your current settings. Updating the plan type will i...

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    Therabill Support Specialist created an article,

    Insurance Billing FAQ

    Here is a list of questions that are often asked after learning the insurance billing process. How do I fix an authorization warning when creating a claim? While most authorization issues can be re...

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    Therabill Support Specialist created an article,

    EDI/ERA Enrollment FAQ

    GENERAL QUESTIONS Check Status of Enrollment Please contact the payer directly to check the status of your EDI/ERA enrollment. WebPT Therabill does not communicate with payers and will not be made ...

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    Therabill Support Specialist created an article,

    Claim Submissions

    When you submit an electronic claim, an 837 EDI file is created and sent to the corresponding clearinghouse. After that, the system is not in control of your claim. Fortunately, the application has...