Therabill Support Specialist
- Total activity 1721
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Activity overview
Latest activity by Therabill Support Specialist-
Therabill Support Specialist created an article,
Acknowledgement/Rejected for Missing Information - The claim/encounter is missing the information specified in the Status details and has been rejected.
The claim is missing (not attached) the required documentation on Jopari. Error Variations Requests for additional Information/Documentation-Requests for additional supporting documentation. Exam...
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Therabill Support Specialist created an article,
SUBSCRIBER PRIMARY IDENTIFIER: INVALID; MUST BE 12 CHARACTERS WITH POSITION 1 EQUAL TO H OR C, POSITION 2 MUST CONTAIN AN ALPHA-NUMERIC CHARACTER AND POSITIONS 3-12 MUST BE NUMERIC FOR PAYER [xxxxxxxxxx]^^^
The client’s (patient) primary subscriber insurance payer ID is invalid/incorrect. You will need to review the patient’s subscriber information on the insurance card or contact the patient to ver...
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Therabill Support Specialist created an article,
NM1-09 PATIENT NAME, MEMBER ID NUMBER NOT VALID FOR DOS. [1225541568 -NM1-09 YPYW1253399805]^^^
This rejection from the Insurance payer indicates the patient information in the chart does not match the patient/client information the payer has on record or the claim may have been sent to the w...
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Therabill Support Specialist created an article,
Category: Acknowledgement/Rejected for Invalid Information The Claim/Encounter has invalid information as specified in the Status details and has been rejected Status: Subscriber and Subscriber id not found Entity: Payer
This rejection from the Insurance payer indicates the patient information in the chart does not match the patient/client information the payer has on record or the claim may have been sent to the w...
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Therabill Support Specialist created an article,
Category: Acknowledgement/Rejected for Invalid Information The Claim/Encounter has invalid information as specified in the Status details and has been rejected Status: Entity not affiliated Entity: Billing Provider
This rejection from the Insurance payer requires EDI approval. Your Billing Provider enrollment for this payer is incomplete. To Resolve To resolve this error you will need to complete, re-complete...
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Therabill Support Specialist created an article,
[ERROR MESSAGE]Payer requires BL as the filing indicator
This claim submitted to Blue Cross/Blue Shield is missing the required BL indicator on the claim. Blue Cross/Blue Shield requires this indicator to be present on the claim in order to accept it. ...
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Therabill Support Specialist created an article,
SUBSCRIBER PRIMARY IDENTIFIER: INVALID; MUST NOT EQUAL SUBSCRIBER GROUP OR POLICY NUMBER [##########]^^^\\\\R^^SERVICE LINE ADJUDICATION OR PAYMENT DATE: INVALID; MUST BE GREATER THAN OR EQUAL TO ADJUSTMENT REASON CODE EFFECTIVE DATE AND MUST BE LESS THAN
This rejection error: SUBSCRIBER PRIMARY IDENTIFIER: INVALID; MUST NOT EQUAL SUBSCRIBER GROUP OR POLICY NUMBER [##########]^^^\\\\R^^SERVICE LINE ADJUDICATION OR PAYMENT DATE: INVALID; MUST BE GREA...
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Therabill Support Specialist created an article,
Value of sub-element HI01-02 is incorrect. External cause code cannot be used as Principal Diagnosis code. Segment HI is defined in the guideline at position 2310. Invalid data:
An Invalid Primary Diagnosis code was used on the claim. You will need to update the Case diagnosis then addend the Note to update both the Diagnosis and Treatment Diagnosis section of the note to ...
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Therabill Support Specialist created an article,
COB REPORTING INCONSISTENT/INVALID
This rejection of a secondary insurance claim to the payer usually occurs due to missing primary payment information or the Payer Name information is mismatched with the payment. Note: When postin...
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Therabill Support Specialist created an article,
H46474 THE OTHER SUBSCRIBER INFORMATION WAS NOT FOUND BUT WAS EXPECTED BECAUSE THE DESTINATION PAYER IS NOT THE PRIMARY PAYER
This rejection of a secondary insurance claim to the payer usually occurs due to missing primary payment information or the Payer Name information is mismatched with the payment. Note: When postin...