Therabill Support Specialist
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Activity overview
Latest activity by Therabill Support Specialist-
Therabill Support Specialist created an article,
Tertiary Insurance
Clinics that are integrated with the WebPT EMR have no option to add a tertiary insurance directly into the EMR. However, tertiary insurances can be added to Therabill. Steps will need to be taken ...
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Therabill Support Specialist created an article,
Integrated Payments - Device Overview
Stay tuned, this article is coming soon!
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Therabill Support Specialist created an article,
772 - The greatest level of diagnosis code specificity is required.
Therabill has no supporting or historical information on this error. If after talking to the payer, you find out exactly why they are rejecting your claim, please leave a comment at the bottom of ...
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Therabill Support Specialist created an article,
Submitter Number does not meet format restrictions for this payer. It must start with State Code WA followed by 5 or 6 numbers.
This rejection occurs when a claim is submitted to Medicare Washington but did not provide WebPT Therabill with the correct Submitter ID when you received your approval. To Resolve You will need t...
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Therabill Support Specialist created an article,
535 - Claim Frequency Code
This error occurs when using the Claim Frequency Code 6 for the payer. The payer claim frequency code is a code on the electronic (EDI) claim that indicates if the claim is an initial submission, ...
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Therabill Support Specialist created an article,
EDI & ERA Enrollment Process
ERA Enrollment ERA (Electronic Remittance Advice) is the electronic version of an EOB (Explanation of Benefits). It is common for an insurance company to send a check and EOB when they pay a claim....
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Therabill Support Specialist created an article,
24 - Entity not approved as an electronic submitter. Usage: This code requires use of an Entity Code.
This rejection from the Insurance payer indicates the patient information in the chart does not match the patient/client information the payer has on record or the claim may have been sent to the w...
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Therabill Support Specialist created an article,
Therabill Onboarding Agenda
Therabill 60 Day Onboarding Period for Integrated Members (8-Week Agenda) The below timeline is for reference only to give you an idea of expected onboarding timelines and topics. Members may gradu...
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Therabill Support Specialist created an article,
634 - Remark Code
This rejection of a secondary insurance claim occurs during the payment posting process when the clinic applies an invalid Remark code. To Resolve Follow the steps below to delete the adjustment th...
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Therabill Support Specialist created an article,
481 - Claim/submission format is invalid.
This error occurs on Medicare claims for one of the following reasons: The Insured demographic information does not list SELF as the Relationship to Patient. When Medicare is the payer, the insur...