Therabill Support Specialist
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Activity overview
Latest activity by Therabill Support Specialist-
Therabill Support Specialist created an article,
Medicaid as Secondary - Carrier Codes
Coming soon
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Therabill Support Specialist created an article,
Integrated Payments: Who Should I Contact?
Have a question about Integrated Payments? Use the following chart to help you determine who to contact for the quickest resolution. If you are contacting Worldpay from FIS, review this phone stre...
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Therabill Support Specialist created an article,
568 - Family Planning Indicator.
This error occurs when a claim was submitted to a payer that does not use the Family Planning Indicator (or EPSDT). Clinics will need to remove the information in box 24h before submitting the clai...
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Therabill Support Specialist created an article,
Category Acknowledgement/Returned as unprocessable claim The Claim/Encounter has been rejected and has not been entered into the adjudication system Status Missing or invalid information
When a claim is submitted electronically, it can be rejected if any errors are detected or if there's any incorrect or invalid information that doesn't match what's on file with the payer. This mea...
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Therabill Support Specialist created an article,
247 - Service Line Information
247 - Service Line Information The payer is indicating that information is invalid or missing with the CPT codes on the session. This can be a missing line note, invalid CPT code, or a missing/inva...
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Therabill Support Specialist created an article,
FAQ - Worldpay - Novera and Club Automation
Why are we changing vendors? When Therabill was acquired, the application included integrations for both Novera Worldpay and Club Automation. As WebPT grows, we are mindful of our solutions to ens...
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Therabill Support Specialist created an article,
787 - Resubmit a new claim, not a replacement claim.
The payer is requesting to resubmit the existing claim and not a corrected claim. How to Fix in Therabill To resubmit your claim click the Date of Service from within the EDI Rejection page. Und...
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Therabill Support Specialist created an article,
701 - Initial Treatment Date
The payer is advising that the initial treatment date is invalid for this date of service. Sometimes when a clinic is billing out for multiple diagnoses or treatments, the initial treatment date ca...
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Therabill Support Specialist created an article,
Tertiary Insurance
Clinics that are integrated with the WebPT EMR have no option to add a tertiary insurance directly into the EMR. However, tertiary insurances can be added to Therabill. Steps will need to be taken ...
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Therabill Support Specialist created an article,
Worldpay - Account Setup and Device Overview
WebPT has partnered with Worldpay from FIS—an industry leader for payment processing—to offer this service. You must be credentialed with Worldpay from FIS before using this solution. The solution ...