Therabill Support Specialist
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October 21, 2021 - Release Notes
Looking to find out what's new with the Therabill? You're in the right place! This page will keep you informed about our system enhancements. Please be advised that while we make every effort to en...
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Credit Card Processing Setup
WebPT has partnered with two merchant accounts/credit card processors to allow you to take payments directly within the application: Novera by WorldPay Club Automation by FirstData Important: You...
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CLAIM FREQUENCY CODE: INVALID; MUST BE A VALID FREQUENCY CODE [6]
This error occurs when using the Claim Frequency Code 6 for the payer. The payer claim frequency code is a code on the electronic (EDI) claim that indicates if the claim is an initial submission, ...
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NM1-09 PATIENT NAME, MEMBER ID NUMBER NOT VALID FOR DOS. [1225541568 -NM1-09 YPYW1253399805]^^^
This rejection from the Insurance payer indicates the patient information in the chart does not match the patient/client information the payer has on record or the claim may have been sent to the w...
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Category: Acknowledgement/Rejected for Invalid Information The Claim/Encounter has invalid information as specified in the Status details and has been rejected Status: Subscriber and Subscriber id not found Entity: Payer
This rejection from the Insurance payer indicates the patient information in the chart does not match the patient/client information the payer has on record or the claim may have been sent to the w...
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Category: Acknowledgement/Returned as unprocessable claim The Claim/Encounter has been rejected and has not been entered into the adjudication system Status: Returned to Entity Entity: Payer^^^\\\\R^^R SUBMIT WITH SSN, EDI PI(10) OR MVI ICN (17)^^^
This rejection from the Insurance payer indicates the patient information in the chart does not match the patient/client information the payer has on record or the claim may have been sent to the w...
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Therabill Onboarding Agenda
Therabill 60 Day Onboarding Period for Integrated Members (8-Week Agenda) The below timeline is for reference only to give you an idea of expected onboarding timelines and topics. Members may gradu...
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WebPT Integrated Payments
Let's review how payments posted in WebPT flow into the application. WebPT When a payment is marked as Paid in WebPT and the transaction is Saved, the payment information is sent. Therabill Once t...
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SERVICE LINE ADJUDICATION OR PAYMENT DATE: INVALID; MUST BE GREATER THAN OR EQUAL TO ADJUSTMENT REASON CODE EFFECTIVE DATE AND MUST BE LESS THAN OR EQUAL TO ADJUSTMENT REASON CODE TERM DATE [YYYYMMDD]
This rejection of a secondary insurance claim occurs during the payment posting process when the clinic applies an invalid Remark code. To Resolve Follow the steps below to delete the adjustment th...
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COB Batch Ins - Payment Entry
The COB Batch Insurance screen allows you to manually post insurance payments (EOBs) and easily continue the process to submit claims to additional payers. We recommend posting all manually entered...